Last updated: 01/12/2025
At Lino’s Foods, customer satisfaction is important to us. This policy outlines how we handle refunds and returns.
1. Food Refunds
Due to the nature of takeaway food, refunds are only issued when:
- The order is incorrect
- The food is not as described
- There is a quality or safety concern
Requests must be made within 30 minutes of receiving your order.
2. How to Request a Refund
Contact us with:
- Your name
- Order number
- Description of the issue
- Photos (if applicable)
Email: hello@linos.org.za
WhatsApp: via website chat link.
3. Non-Refundable Situations
Refunds will not be issued if:
- You change your mind
- You provided the wrong delivery address
- You are dissatisfied for reasons unrelated to food quality
4. Replacements
Where possible, we may offer:
- A replacement meal
- A credit on your next order
5. Delivery Partner Orders (Mr Delivery)
Orders placed through Mr Delivery are subject to their refund policies.